Legal
Refund & Cancellation Policy
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You can cancel any ToolsFever subscription at any time, without charges. This policy explains how to cancel, when you can get a refund and how long refunds take.
1. How to cancel a subscription
- Log in and open your dashboard.
- Go to My subscriptions and turn off the switch named Renewal (you pay each bill online) on the subscription you want to stop. Any renewal bill that's open is cancelled, and you don't need to pay it.
- Confirm. You will see the date until which you keep access.
You can also cancel by writing to [email protected] from your registered email address. Tell us the subscription you want to stop, plus the order ID if you have it. Your cancellation takes effect when your email reaches us, and we confirm it by email within 48 hours.
There are no cancellation charges. Cancelling stops renewal of all the seats of that subscription. They keep access until the end of the period you have already paid for, and you can resume the subscription before then.
If you pay through an automatic payment mandate (card e-mandate or UPI AutoPay), cancelling the subscription stops future charges for it. You can also cancel the mandate at any time in your bank or UPI app.
Removing some seats
To remove some seats and keep the rest, write to [email protected] from your registered email address with the subscription and the seats to keep. Removed seats keep access until the end of the period you have paid for, and you aren't charged for them from your next renewal. We confirm it within 48 hours. If we charge you for a removed seat anyway, we refund it in full. To stop every seat, cancel the subscription as described above.
2. When you can get a refund
| Situation | What you get |
|---|---|
| A seat is not activated within 24 hours of successful payment, for any reason, including the vendor rejecting its access email | A refund of what you paid for that seat or, if you prefer, activation on another email you give us |
| You were charged twice for the same order, or paid the same renewal bill twice | Full refund of the extra charge |
| Money was debited but the payment failed | For card and UPI payments, your bank must return the money automatically within 5 days of the payment date, as RBI rules require. If it takes longer, your bank must pay you ₹100 for each day of delay. For net banking, your bank usually returns the money automatically. If the payment reaches us after all, we activate your order, or refund it in full if you no longer want it. |
| A tool does not work as described or does not match what we advertised, and we cannot fix it within 7 days of your report (or of our suspending the subscription because of it) | Refund of the current month's charge |
| You paid a renewal by mistake and ask within 48 hours of paying, before the renewed period starts or without using it | Refund of that payment |
| You paid a renewal bill after it had expired, too late to renew your subscription | Full refund within 5-7 working days |
| We cancel your order, for example because a price was clearly wrong | Full refund |
| A vendor discontinues a tool, or we end your subscription early for a reason that isn't your fault | Refund for the unused days of the period you paid for |
Promo codes
If you used a promo code, we refund what you actually paid after the discount, never more. If only some seats of a subscription are refunded, its discount is shared equally across all its seats. A refunded order's code still counts as used. If we refund an order because of our mistake, we give you a replacement code.
3. What isn't refundable
Apart from the situations in the table above, we don't refund:
- the rest of a month you have already started using (cancel to stop the next renewal instead);
- a change of mind after the subscription has been activated and used.
These limits never apply if a seat was not activated on time, or a tool does not work as described or does not match what we advertised. In those cases the refunds in the table above apply, even if you have used the tool.
4. Exchanges and returns
Subscriptions are delivered digitally, so there is nothing to send back and no return shipping cost. We don't switch a subscription to another tool, or add seats to it. To switch, buy the new tool and cancel the subscription you no longer need (it stays active until the end of the period you have paid for). To add seats, buy a new subscription; it renews on its own date. To remove seats, write to us (see How to cancel a subscription).
5. How to request a refund
Email [email protected] from your registered email address with:
- your order ID (shown in your dashboard and order email);
- the tool, which seats (by their access emails) and the reason for the refund.
We acknowledge your request within 48 hours and tell you the outcome within 7 days of receiving it.
6. How and when you are refunded
- Refunds go back to the original payment method (UPI, card or bank account), or to your ToolsFever account credit if you ask us for that instead. Any part of an order you paid from account credit goes back to your account credit.
- Account credit never expires. You can use it on a later order or renewal, or ask our support team at any time to pay it to your bank account.
- We send approved refunds within 5-7 working days of our decision. Your bank may take a few more days to show the credit.
- The GST you paid is refunded with the price. Whenever we refund all or part of a charge we invoiced, we issue a GST credit note against that invoice and email it to you. A duplicate or failed payment was never invoiced, so its refund needs no credit note.
7. Payments, disputes and chargebacks
Payments are processed by our payment gateway. We do not add any fee for paying by UPI, card or net banking.
Payments and renewals appear on your bank or card statement, and in your bank's payment alerts. If you see a charge you don't recognise, check your dashboard or write to us first.
If you think a payment was wrong or was not made by you, you can raise a dispute (chargeback) with your card issuer, bank or UPI app within the time they allow. You don't need our permission, but contacting us first is often quicker. If a dispute is raised, we may share your order and delivery details with the bank to resolve it.
8. Need help?
See our Shipping & Delivery Policy for activation timelines. If you are unhappy with how a refund was handled, write to our Grievance Officer.