Help & FAQ

We activate each seat on its access email, usually within 10 minutes of your payment, and email you when it's ready.

If a seat isn't activated within 24 hours of your payment, you can have a refund for that seat, or activation on another email. Our Shipping & Delivery Policy has the details.

Yes. You can buy up to 25 seats of a tool in one order, and give each seat its own access email at checkout. Make sure each person has agreed to you giving us their email.

All the seats of a subscription renew together, as one payment.

No. You can check out as a guest with your email address, and we keep the order under an account for that email. To log in later, set a password with Forgot password.

Yes. Every price on the site includes GST at 18%, and there are no other fees. Your invoice shows the value before tax and the GST on it.

Each subscription renews one calendar month after it starts. We send a bill 3 days before each renewal, by email and in your dashboard's Bills, and you pay it online (UPI, card or NetBanking). Nothing is charged automatically. Your GST tax invoice is issued when you pay.

If a bill isn't paid by its due date, your access continues for 3 days. Then the bill expires, the subscription ends and you owe nothing. How billing works explains more.

Yes. At checkout, tick “I need a GST invoice for my business” and add your GSTIN and business name. Every order has a GST invoice, which you can open from your dashboard's Orders tab.

From your dashboard's My subscriptions tab, or by writing to [email protected]. There are no cancellation charges, and you keep access until the end of the period you have paid for.

For example, when a seat isn't activated within 24 hours, when a tool doesn't work as described and we can't fix it within 7 days of your report, or when you forgot to cancel, ask within 48 hours of the renewal and haven't used the subscription since.

The full rules are in our Refund & Cancellation Policy.

We tell you our decision within 7 days of your request. An approved refund is sent within 5-7 working days of that decision, to your original payment method or, if you ask, to your account credit.

Open a ticket from your dashboard's Support tab, write to [email protected] or call +91 6112 353411. We're available Monday to Saturday, 10:00 am to 6:00 pm IST (except public holidays). Our Contact page lists every way to reach us.

Yes. In your dashboard, Profile > Your data lets you download everything we hold about you, or ask us to delete your account. We answer data requests within one month.

Our Privacy Policy explains what we keep and why.